In Case You Missed It: January 2024 Recap of “The Tim Ferriss Show” (#723)
Welcome to another episode of The Tim Ferriss Show, where it is my job to deconstruct world-class performers to tease out the routines, habits, et cetera that you can apply to your own life. This is a special inbetweenisode, which serves…
How Conversational AI Helps Convert More Leads
How many leads do you want? More. More is always the answer. To deliver ‘more’ leads, some of the largest companies in the world are turning to artificial intelligence — more specifically chatbots. How can a chatbot turn 28.3% of…
Expert tips to unlock business growth with customer success operations
In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive,…
Walk & Talk with Greg McKeown — How to Find Your Purpose and Master Essentialism in 2024 (#719)
Illustration via 99designs “A flight is off track 90 percent of the time. An airplane literally only gets to where it’s supposed to get to at the time it’s supposed to get there because it readjusts constantly along the way….
Magento Site Speed and the eCommerce Customer Experience
This year has proven to be a very important year for eCommerce. In fact, it seems as though eCommerce becomes more and more complicated every year. There are new features that always need to be taken into consideration and new…
How a three-legged stool approach fuels growth
What’s on customer success’s in-and-out list for 2024? In: A hand-in-hand, three-team approach to customer success where Sales, CS, and Marketing work together to guide customers through the entire customer journey. Out: The old-school Sales-to-CS handoff. No more “Here’s your…
Master Negotiator William Ury — Proven Strategies and Amazing Stories from Warren Buffett, Nelson Mandela, Kim Jong Un, Hugo Chávez, and More (#721)
Illustration via 99designs “The other side’s dignity may not mean much to you, but it means everything to them.” — William Ury William Ury (@WilliamUryGTY), cofounder of Harvard’s Program on Negotiation, is one of the world’s best-known and most influential…
Three Effective Ways to Boost Ecommerce Conversions with Influencer Marketing
Ecommerce is life. While brick-and-mortar stores are in most part still the main sales drivers, customers are more and more comfortable with online purchases. Everything from diamonds to customized luxury cars are being ordered online, without qualms. Mobile plays a…
Totango wins TrustRadius 2024 Most Loved Award
On this Valentine’s Day, we’re excited to share in the love! TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+…
You Don’t Need More How-To Advice — You Need a Beautiful and Painful Reckoning
Chad Fowler, before and after his Harajuku Moment. (Photos: James Duncan Davidson) “I must not fear. Fear is the mind-killer. Fear is the little-death that brings total obliteration. I will face my fear. I will permit it to pass over…
How to Make Your Social Media Strategy Effective in 2019
Social media marketing is something that almost every brand and marketer is doing these days. Due to this, there is a lot of competition and it is really difficult to stand out in the crowd. When consumers are being bombarded…
Gross Retention vs. Net Retention: What’s the Difference?
To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. The defense maintains a good field position and prevents the opposing team from scoring points, while the offense orchestrates…
Life Lessons from Taylor Swift, Conquering Anxiety, Coaching Teens, Career Reinvention, Supposedly Gay Bulls, Your Shadow Side, and More — Soman Chainani (#720)
Illustration via 99designs “If I spent my life on Instagram and TikTok, I would die because it’s just the wrong inputs to make me find what I want to do.” — Soman Chainani Soman Chainani (@somanc) is the bestselling author…
4 Uncommon Ways to Personalize Your Email Campaigns
When one of your customers reads an email that doesn’t feel personal, it is obvious at first glance that it is the same email that thousands of other people are reading. This will create a feeling that you are not…
Unlock growth potential with Totango revenue intelligence integrations
Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making. In the world of customer success (CS), every customer interaction…
No Biological Free Lunches – The Blog of Author Tim Ferriss
“When we try to pick out anything by itself, we find it hitched to everything else in the Universe.”— John Muir “The light that burns twice as bright burns half as long, and you have burned so very, very brightly,…
7 Killer Ways to Optimize Your Landing Page for Lower PPC Costs
To run scalable PPC campaigns, you need to bring down the cost-per-acquisition (CPA) metric on your PPC leads. Optimizing your PPC landing pages is one of the surest ways to do this. Doing so gives you a substantial increase in…
The forefront of the next generation of customer success
This year, the customer success (CS) industry faces a critical choice — either assume the role of strategic growth driver by adopting revenue goals for the business, providing greater accountability to customers, and forming tighter cross-functional alignment with partners—or stick…
Why You Should Seek More Awe in the New Year
Photo by Kalen Emsley on Unsplash Every time I’ve done a past-year review (PYR), a pattern emerges: peak positive emotional experiences are correlated to awe at least 70% of the time. For at least the past 3–5 years, this has…
5 Things Every CEO Should Know about Cybersecurity
Although it’s in the job description of every CEO to know pretty much everything about the company they are running, the truth is that most tend to focus on the business aspect of things. Which is understandable, because their companies…
2023 recap and what’s to come in 2024
As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our…
Chris Beresford-Hill — A Master Ad Man on Superbowl Confessions, How to Come Up With Great Ideas, Cold Emailing Mark Cuban, Doing Naughty Things, Poetic Mind Control, Creative Process and Insider Tips, How to Negotiate with Bosses and Clients, and The Power of a Stolen Snickers (#715)
Illustration via 99designs “The best ideas are when you’re like, ‘We can never do this. We’re going to get in big trouble. This is so wrong.’ When you feel that, you’ve got to stay there. You absolutely have to. That’s…
Key Points at a Glance
The ePrivacy Regulation will replace the ePrivacy and Electronic Communications Directive 2002, which was implemented in the UK in 2003. The fact that it is a regulation means it will be a legal act and will be immediately enforceable in…
3 ways to use a ‘listen-and-learn’ approach to drive alignment and growth
Our leadership team embraces a culture of ‘listen and learn,’ redefining how we share and act on customer insights. We’re more inclined to work proactively together versus being reactive and defensive. Madhavi Bezwada, VP of Client Success at Waystar. What…